365-Day Free Trial

Updated on September 11, 2025 — applicable only to purchases made on or after this date.

12-Month Money-Back Guarantee — ReoVivo Laser Hair Growth Systems (Series 1.0 / 2.0 / 3.0 / 4.0 / 5.0)

We are committed to your satisfaction with the ReoVivo Laser Hair Growth System. If you are not completely satisfied within 12 months (365 days) of your purchase, you may apply for a return and refund under the following terms:

  • This guarantee covers all ReoVivo Laser Hair Growth Systems (Series 1.0/2.0 / 3.0 / 4.0 / 5.0).
    Before purchasing, please carefully review which version fits your hair loss condition. If your selected version is significantly unsuitable for your condition, ReoVivo reserves the right to negotiate the service fee deduction percentage on a case-by-case basis (standard deduction is 25%).

  • If, after the 12-month usage period, you are still not satisfied, you may request a Return Merchandise Authorization (RMA) within 35 days after the end of the usage period (between day 365 and day 400 after purchase). Once an RMA is issued, you must ship the device back within 90 days. Return shipping will be covered by us in this case.
  • If you decide to return your device before the 12-month usage period, you may still apply for a refund. However, a 25% service fee (plus applicable taxes) will be deducted, and the return shipping cost must be paid by the customer (unless the return is due to our error, such as damaged, defective, or incorrect items). The service fee percentage may be adjusted through negotiation if your chosen version was highly mismatched to your condition.
  • Returns without a valid RMA number issued by the ReoVivo Customer Service System will not be accepted.
  • Refunds will be processed after deducting the standard 25% service fee (or the adjusted amount if agreed), along with applicable shipping and tax considerations.

This money-back guarantee applies only to orders placed directly on the official ReoVivo website and shipped within the United States. For U.S. orders using expedited shipping, the expedited shipping fee is non-refundable.

For international orders shipped outside the U.S., return shipping is not covered under this guarantee. Return shipping fees will be deducted from the final refund. If a package is refused or returned due to customs or other reasons, ReoVivo reserves the right to deduct return shipping and any customs/duty charges from the refund.

To prevent abuse, each customer/household is limited to one return of a ReoVivo Laser Hair Growth System under this guarantee.

Contact & Return Process

To request a return or if you have any questions regarding this policy, please contact ReoVivo through our official website’s Customer Support system (live chat or contact form). Once your eligibility is verified, our team will provide an RMA number and further instructions for completing your return.

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